Last Updated: October 18, 2025
Bencium Limited ("we", "us", "our") operates PropWise. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Information You Provide
- Property Addresses: When you search for properties, we collect and process the addresses you enter
- Account Information: If you create an account, we collect your email address and basic profile information
- Payment Information: If you subscribe to paid plans, payment processing is handled by Stripe (we do not store credit card details)
Automatically Collected Information
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages
- Cookies: We use cookies to maintain sessions and improve user experience
- Analytics: We use privacy-focused analytics to understand how users interact with our Service
2. How We Use Your Information
We use collected information to:
- Provide and maintain the PropWise Service
- Generate property analysis reports using AI
- Improve and personalize your experience
- Process payments and manage subscriptions
- Send service-related communications (report ready, subscription updates)
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Third-Party Services
We share data with the following third-party services:
- Google Maps Platform: Property addresses are sent to Google for geocoding and imagery retrieval. See Google Privacy Policy
- OpenAI: Property imagery and addresses are sent to OpenAI for AI analysis. See OpenAI Privacy Policy
- Stripe: Payment information for subscription processing. See Stripe Privacy Policy
- Neon Database: Report data is stored on Neon's PostgreSQL service (EU region for GDPR compliance)
4. Data Retention
We retain your data for as long as necessary to provide the Service:
- Property Reports: Stored for 1 year (free tier) or duration of subscription (paid tiers)
- Account Information: Retained until you request account deletion
- Cached Images: Automatically deleted after 7-30 days (cost optimization)
5. Your Rights (GDPR & Data Protection)
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for specific purposes
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, contact us at privacy@bencium.io
6. Security
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure database storage with access controls
- Regular security audits and updates
- No storage of payment card information (handled by Stripe)
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Children's Privacy
PropWise is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure adequate safeguards are in place for such transfers, including:
- EU-region database hosting (Neon)
- GDPR-compliant third-party processors
- Standard Contractual Clauses where applicable
9. Cookies and Tracking
We use essential cookies for Service functionality and optional cookies for analytics. You can control cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last Updated" date will reflect the most recent changes.
11. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Bencium Limited
Data Protection Officer
Email: privacy@bencium.io
Website: bencium.io